Returns & Refunds Policy

For hygiene reasons, hair extensions are non-returnable and non-refundable once the bundle has been opened, untied, cut, washed, coloured, installed or otherwise used. This is standard across the industry and applies to every order.

If the hair is still sealed and completely unused, you may request a return within 14 days of delivery. Email unique4uk@gmail.com with your order number before sending anything back.

Return postage is paid by you and we recommend a tracked service. Refunds are issued to the original payment method within 5 working days of the hair arriving back and passing inspection.

If your order arrives damaged, faulty or not as ordered, contact us within 48 hours of delivery with photos. We will replace it or refund it in full, including postage, at no cost to you.

Damage caused by bleaching, colouring, excessive heat, incorrect installation or removal, or aftercare that departs from the guidance supplied with your order.

Length or shade expectations where the item matches its description hair is a natural product and slight variation is normal.

Orders can be cancelled free of charge any time before dispatch. Once your parcel has been handed to the carrier, the returns terms above apply.